Shipping policy
Shipping Policy
Shipping Times
At GimbalEra, we work to process and ship orders as quickly as possible.
- Processing Time: 1-3 business days
- Estimated Delivery Time: 5-15 business days after shipment
- Total Estimated Shipping Time: Approximately 5–17 business days
Shipping times may vary depending on your location, carrier delays, customs processing, holidays, or high-order-volume periods.
Shipping Locations
GimbalEra currently ships to:
- United States
- Canada
- United Kingdom
- Australia
Order Tracking
Once your order has shipped, you will receive a tracking number by email to monitor your delivery status.
International Shipping
International orders may experience slightly longer shipping times depending on customs processing and local delivery carriers.
Customers are responsible for any applicable customs duties, taxes, or import fees required by their country.
Incorrect Shipping Information
Please ensure your shipping address is entered correctly before placing your order. GimbalEra is not responsible for orders shipped to incorrect addresses provided by the customer.
Delayed or Lost Packages
If your package is delayed or appears lost in transit, contact us at:
We will work with the shipping carrier to help resolve the issue as quickly as possible.
Damaged Items
If your order arrives damaged, please contact us within 7 days of delivery with photos of the product and packaging.
Contact
For shipping questions or support: